This Privacy Policy sets out how Perfect Tec Solution Sdn. Bhd. ("the Company", "we", "us" or "our") collects, uses, stores, discloses and protects the personal data of users ("you" or "your") when you access or use our website, mobile application and all related digital services (collectively the "Service").

This Policy is an integral part of the User Agreement (Terms of Service). By continuing to register, access or use the Service, you expressly acknowledge, understand and consent to the data practices described in this Policy.

This Policy complies fully with the Malaysian Personal Data Protection Act 2010 (Act 709) and applicable subsidiary regulations.

2.1 Personal Data: Any personal information as defined under the Personal Data Protection Act 2010, which can directly or indirectly identify an individual, including name, identification number, contact details, device information, account data, usage logs and other related personal information.

2.2 User: Any individual or legal entity accessing or using the Service.

2.3 Service: All platforms, functions, applications and online services provided by the Company.

We may collect the following categories of personal data, either voluntarily submitted by you or automatically collected during your use of the Service:

3.1 Account Registration Data: Name, username, email address, phone number, login credentials and profile information provided during account creation.

3.2 Service Usage Data: Operation records, page browsing logs, function usage records, interaction behaviours, service preference settings and transaction history.

3.3 Device & Technical Data: Device model, operating system, device unique identifier, network information, IP address, access time and system error logs.

3.4 User Submitted Content: Texts, images, files and other information you upload or submit through the Service.

3.5 Support & Communication Data: Information you provide when contacting customer service, making enquiries or submitting feedback.

We only use your personal data for legitimate, specified and necessary purposes as follows:

4.1 To provide, maintain, upgrade and optimise the Service's core functions.

4.2 To verify user identity, manage account security and prevent unauthorised access, fraud or malicious usage.

4.3 To process user inquiries, customer support, feedback handling and after-sales services.

4.4 To record transaction information, complete payment verification and provide order management services (if applicable).

4.5 To analyse service operation data, optimise user experience and improve product functions.

4.6 To comply with applicable laws, court orders, government regulatory requirements and legal procedures.

4.7 To send official service notifications, system updates, security alerts and related operational reminders.

We will not sell, rent or trade your personal data to third parties for commercial marketing purposes without your explicit consent.

We may disclose your personal data only under the following legitimate circumstances:

5.1 With your prior explicit written or electronic consent.

5.2 Required by Malaysian laws, government authorities, judicial orders or statutory obligations.

5.3 To trusted third-party service providers (such as cloud storage, server operation, payment service providers) who assist us in delivering the Service, under strict data confidentiality and protection agreements.

5.4 In cases of company restructuring, merger, acquisition or asset transfer, where user data may be transferred as part of business assets, subject to continued privacy protection obligations.

5.5 Necessary for protecting the legitimate rights, property and safety of the Company, users or the public.

6.1 All user personal data will be stored in secure servers located within or outside Malaysia with industry-standard encryption and security protection measures.

6.2 We adopt technical and administrative safeguards including data encryption, access permission control, server security monitoring and employee confidentiality management to prevent unauthorised access, disclosure, misuse, loss or leakage of personal data.

6.3 Personal data will be retained only for the duration necessary to fulfil the service purposes or to comply with legal retention requirements. After the purpose is fulfilled or the retention period expires, we will securely delete or anonymise the data.

In accordance with the Personal Data Protection Act 2010 (Act 709), you have the following rights:

7.1 Right of Access: To request access to your personal data held by us.

7.2 Right of Correction: To request correction of inaccurate, incomplete or outdated personal data.

7.3 Right of Deletion: To request deletion of your personal data where the data is no longer necessary for service purposes.

7.4 Right of Withdrawal of Consent: To withdraw your consent for data processing at any time, with prospective effect only.

7.5 Right of Complaint: To lodge a complaint with the relevant regulatory authority if you believe your personal data rights have been violated.

You may submit your data rights request via our official contact email or phone. We will verify your identity and respond within the time limit required by law.

Our Service may contain links or integrations with third-party websites, applications and services. We do not control the privacy policies and data practices of third-party platforms. Your browsing and usage of third-party services shall be subject to their respective privacy policies. We shall not be liable for any data processing conducted by independent third parties.

We reserve the right to update or revise this Privacy Policy from time to time in response to service upgrades, business adjustments or legal requirement changes. The revised Policy will be published on the Service with an updated effective date. Your continued use of the Service after the update constitutes your acceptance of the revised Policy.

This Privacy Policy is governed by the laws of Malaysia, primarily the Personal Data Protection Act 2010 (Act 709). For any enquiries, data rights applications or privacy-related disputes, please contact our official channels.